What’s New in BMC Track-It! 11

New Mobile Capabilities

To keep you productive on the go, Track-It! Mobile 11 now includes the ability to:

  • View an inventory of your IT assets, including their current hardware and software configurations, from mobile devices
  • Start an Audit of an asset to update its configuration information from your mobile device
  • Retire old assets from your mobile device
  • See critical information via announcements on your mobile device
  • Email a user directly from the mobile client preventing the technician from having to launch an email client to communicate with the user simplifying and documenting communication

New capabilities in BMC Track-It! Mobile make it easier for you to manage your help desk on–the-go.

New Web Capabilities

When you access BMC Track-It! from your web browser you can now:

  • Easily and centrally manage your IT related purchases to streamline the procurement process, control costs and enforce budget constraints
  • Centrally manage the inventory and hardware, software and non-PC related items available for loan to employees or contractors
  • Plan for and manage changes to reduce the unintended consequences of poorly managed change.
  • Easily access work orders from a direct link in the web client

New configuration option enables you to add custom links to the Track-It! Web module menu.

Administrative, Security and Usability Improvements

This latest release of BMC Track-It! includes a variety of new capabilities simplifying administration, improving security and streamlining the user experience. More specifically, BMC Track-It! now includes the ability to:

  • Enable Active Directory authentication and pass through authentication
  • Automate report scheduling and distribution
  • See newly discovered assets in a work order
  • Schedule work orders on a weekly basis
  • Customize the company name reflected in the self-service portal
  • Purge Audit History In the Track-It! Inventory module
  • Use 256-bit encryption by default in Track-It! Remote
  • Monitor email accounts hosted on 3rd party hosted email servers
  • Install and Backup/Restore with SQL Server 2008 & 2012
  • Install using SQL Server Express 2008 R2
  • Leverage Windows 8 and Windows Server 2012

Scheduling options for Scheduled Reports.

What’s New Brochure (PDF)

Back to Upgrade to Track-It! 11.0