When your users were located in the same office, hands-on troubleshooting was a lot easier. A short walk and you’d be at their machines ready to work your magic. Now, with a distributed organization across floors or in different buildings, you’ve probably grown beyond that stage.
Any amount of travel, however small, means you’re wasting your valuable time and your resolution rate increases. Your support costs go up and your users’ productivity and satisfaction levels inevitably go down. It doesn’t have to be that way.
BMC Track-It! Remote desktop management software extends your reach to include desktop support for your users wherever they are physically located on your LAN – all from the comfort of your own desk.
With Track-It! Remote, your support team can view and control your users’ computers from a remote location to assist them with troubleshooting. They’ll be able to detect, diagnose and resolve PC issues quickly, with the minimum amount of disruption or loss of productivity.
You’ll immediately see the benefits of Track-It! Remote with a dramatic increase in first-call resolution rates and higher customer satisfaction ratings.
The BMC Track-It! family of applications
Track-It! Remote is part of the Track-It! family of integrated applications for IT Management that includes Inventory and Asset Management, Incident & Problem Management, Purchase Management, Training and Library Management, Knowledge Management, Self-Service, Password Reset, Change Management, Facilities Management, Software License Management, Mobile Help Desk access, Dashboards and Reporting.
BMC Track-It! has been installed at over 50,000 customer sites and is being used to manage over 16 million IT assets world-wide.
Try Track-It! Remote
Experience Track-It! Remote first-hand and see how it will meet your specific needs. Request your 30-day fully-functional evaluation today.