Track-It! Mobile Help Desk. Anywhere. Any time.

The ability to access your help desk applications and systems from a mobile device is no longer an option, but a requirement. The BMC Track-It! On the Go, Web application is now your mobile help desk. The BMC Track-It! Web solution can be accessed via your mobile device anywhere and at any time. Whether you are in another building, on the road, or in another country, when you need access to mobile ticketing, you can access all the information you need, when you need it with Track-It! Mobile Web.

Improve customer satisfaction

Customer satisfaction is directly related to your ability to deliver quality service in a timely mannerBoth are required. Accelerate problem resolution and improve your customer service level agreements (SLAs) with Track-It! Mobile Web. Empower your help desk staff with real-time, smartphone access to important information and solutions in your help deskfrom wherever they are.

Access mobile functionality without installation or configuration

With Track-It! Mobile Web, an agent can perform most of the help desk functions they typically use from the palm of their hand. Track-It! Mobile Web was designed to present the Track-It! work order in a way that is easy to use and makes sense for the smaller screen of a mobile device. With a web based application, we control updates, so you don’t have to wait for app store approval for iPhone app downloads or marketplace approval. The web format also means a consistent user interface between different devices. Agents are no longer restricted to a computer to interact with the help desk. They can stay on top of their assignments and updates with dynamic, real-time access by simply using the web browser on their Android or Apple® iOS® devices.

Perform critical support functions in real-time from wherever you are

  • View a complete up-to-date list of assigned work orders
  • View lists of all work orders or overdue work orders
  • Create, edit or close work orders
  • Create assignments linked to work orders
  • Copy work orders
  • Add detailed notes in the description
  • Review the status of Change Requests
  • Perform keyword searches to locate related work orders
  • Conduct full text searches of the knowledge base

The BMC Track-It! Family of Applications

Track-It! Mobile Web is part of the core Track-It! product for IT Management that includes Help Desk Management, Inventory and Asset Management, Incident & Problem Management, Purchase Management, Training and Library Management, Knowledge Management, Self- Service, Password Reset, Change Management, Facilities Management, Software License Management, Dashboards and Reporting.

BMC Track-It! has been installed at over 50,000 customer sites and is being used to manage over 16 million IT assets worldwide.

As you grow, Track-It! grows with you

As your IT support needs grow, you can be confident that Track-It! will grow with you. With a whole family of integrated applications for IT Management to choose from, Track-It! can be extended to include remote desktop management, barcode inventory and user surveys.

Try Track-It! Web

We think Track-It! offers a price to functionality combination that is hard to beat but don’t take our word for it! Experience Track-It! first-hand and see how it will meet your specific needs. Download your 30-day fully functional evaluation copy of Track-It! today or try an online hosted demo of Track-It! Web right now.

BMC Track-It! has been installed at over 50,000 customer sites and is being used to manage over 16 million IT assets worldwide.