Improve IT efficiency, track, automate, control and report on the process of Change
All change requests, even the small ones, can be more complex than you initially think. And complexity brings human error and uncertainty that can wreak havoc on your business and on the reputation of your IT department. It is estimated that 60-80% of IT failures are caused by poor change management and are therefore avoidable.
The BMC Track-It! Change management module minimises human error and removes the uncertainty surrounding change. It provides you with a convenient and centralised repository to automatically track and manage all change requests throughout their life cycle It even maintains an audit trail on every change you make.
Track-It! Change will help you take control of your change management process and avoid the unplanned service interruptions that lead to poor customer satisfaction and revenue loss. From accurate cost-assessment, insightful impact and risk analysis through to approval automation and deployment, Track-It! Change will help you every step of the way.
Change management your way—without coding
Out of the box, Track-It! delivers best-practice Change Management. But not all businesses are alike. With Track-It! Change Management, you’ll be able to configure the change management processes based on the unique needs of your business using its administration tools--no programming or technical expertise is required. Even voting and approval processes, often major obstacles to delivering change on time, are automated based on configurable rules that you create.
The BMC Track-It! family of applications
Track-It! Change Management is part of the core Track-It! product for IT Management that includes Help Desk Management, Inventory and Asset Management, Incident & Problem Management, Purchase Management, Training and Library Management, Knowledge Management, Self-Service, Password Reset, Facilities Management, Software License Management, Mobile Help Desk access, Dashboards and Reporting.
BMC Track-It! has been installed at over 50,000 customer sites and is being used to manage over 16 million IT assets world-wide.
As you grow, Track-It! grows with you
As your IT support needs grow, you can be confident that Track-It! will grow with you. With a whole family of integrated applications for IT Management to choose from, Track-It! can be extended to include remote desktop management, barcode inventory and user surveys.
Try Track-It! Change Management
We think Track-It! offers a price to functionality combination that is hard to beat but don’t take our word for it! Experience Track-It! first-hand and see how it will meet your specific needs. Download your 30-day fully functional evaluation copy of Track-It! today.